Privacy Policy

1. Privacy Commitment

VitaClub ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitaclub.io (the "Site").

2. Information We Collect

We collect information you voluntarily provide and information collected automatically:

Voluntary Information:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely via third-party payment processors)
• Account credentials if you create an account
• Messages sent through contact forms or support channels

Automatically Collected:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on Site
• Referring/exit pages
• Cookies and similar tracking technologies

3. How We Use Your Information

VitaClub uses collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer inquiries
• Improve our Site and customer experience
• Send marketing communications (if opted in)
• Detect and prevent fraud
• Comply with legal obligations

4. Payment Processing

Payment information is processed securely by third-party payment processors:

• Bankful: Hosted card, eCheck, and alternative payment processing
• Coinbase Commerce: Cryptocurrency payments, if enabled

VitaClub does NOT store full credit card numbers. Payment processors maintain their own privacy policies, which we encourage you to review.

5. Cookies & Tracking

VitaClub uses cookies and similar technologies to:

• Keep you logged into your account
• Remember your cart contents
• Analyze Site usage (Google Analytics)
• Display personalized content

You can disable cookies in your browser settings, but this may limit Site functionality.

6. Third-Party Sharing

VitaClub does NOT sell your personal data. We share information only as necessary with:

• Payment processors (including Bankful and Coinbase, if enabled)
• Shipping carriers (for delivery)
• Email service providers (Klaviyo) for order updates
• Law enforcement if required by law

7. Data Retention

VitaClub retains your personal information for as long as necessary to:

• Fulfill orders and provide services
• Maintain accurate financial records
• Comply with legal obligations
• Resolve disputes

You may request deletion of your account at any time by contacting support@vitaclub.io.

8. Data Security

VitaClub uses industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data in transit
• Secure payment processing via PCI-DSS compliant providers
• Limited access to sensitive information
• Regular security audits

However, no system is 100% secure. VitaClub cannot guarantee absolute data security.

9. Your Rights

Depending on your location, you may have rights including:

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your data
• Right to opt-out of marketing communications
• Right to data portability

To exercise these rights, email support@vitaclub.io with your request.

10. Marketing Communications

VitaClub may send you:

• Order confirmations and shipping updates (always sent)
• Promotional emails and product announcements (if opted in)
• SMS notifications (if opted in)

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

11. Children's Privacy

VitaClub is not intended for persons under 18 years of age. We do not knowingly collect information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal data is collected
• Right to delete personal data
• Right to opt-out of data sales (VitaClub does not sell data)
• Right to non-discrimination for exercising CCPA rights

13. Changes to Privacy Policy

VitaClub may update this Privacy Policy at any time. Changes are effective immediately upon posting. Continued use of the Site constitutes acceptance of changes.

14. Contact Us

For privacy questions or to exercise your rights:

VitaClub Privacy Team
Email: privacy@vitaclub.io
Madrid Capital LLC
Miami, FL USA